Refund or Return Policy

Welcome to PDMA UK. We appreciate your support and want you to be fully informed about our refund and return procedures.

 

1. General Policy

All products are made to order using print-on-demand technology. Once an order is placed, it is immediately sent to our manufacturer for production. We do not accept returns or offer refunds for change of mind, incorrect sizing, or customer error. Please double-check your order details before completing your purchase.

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2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not as ordered (for example, wrong print or color), please contact us within 14 days of receiving your order. We will work with our manufacturer to resolve the issue.If the issue is due to a manufacturing or shipping error:Our manufacturer will cover the cost of return shipping and send a replacement at no extra charge.If the issue is due to customer error (such as selecting the wrong size or product):Return shipping costs will be the responsibility of the customer.

 

3. Order Cancellations and Changes

Because your order is custom made as soon as it is placed, we are unable to cancel or change orders after purchase.

 

4. Shipping and Processing Times

Processing and shipping times vary depending on the product and destination. For more information, please see our Shipping Policy (link to your shipping policy page if you have one).

 

5. Contact Us

If you have any questions or concerns about your order, please use any of the contact options available on our website. We are here to help!